One monthly payment, everything you need.
- Internet Content Filtering
- Daily Health Checks
- Software Updates
- Remote Access
PER MO/PER PC
No contract, Pay as you go
|Internet Content Filtering|
|Block malware before it reaches your PC|
|Prevent accidental exposure to websites|
|Keep employees in line by blocking other desired sites|
|Keep OS and other apps up to date|
|Plugs the holes found over time in software|
|Prevents many viruses from taking hold|
|Catch the viruses that do get to your PC|
|We proactively remove and delete bugs that get through|
|Ensure backups happen automatically each day|
|We resolve any issues with backups for you|
|Backup files even if they are open on your desktop|
|Store data offsite so it can be retrieved even if the PC will not turn on|
|Daily Health Checks|
|We monitor your PC 24/7 and alert you if we find an issue|
|Allows us to proactively identify many issues before they cause disaster|
|Receive Weekly health check reports to know if issues were found with your PC's|
|Access your work PC from anywhere|
|Get work done when you are out of the office|
|Remote IT Support|
|Get the IT help you need, when you need it|
|Forget having to lug your PC into the repair shop for every little error or problem|
Are there any setup charges?
No. We get you setup and ready to go for our services free of charge.
We will even inventory and document your computers and network settings, a $200 value.
Do I have to sign a contract?
We do things differently at Small Office Essentials. We believe we have to earn your business each and every month, so there’s no contract – only 100% commitment from us. You can cancel at any time.
How fast will you respond to my problem?
For clients with a Prepay Ticket we offer a 1 hour response time. Meaning we'll start working your issue within 1 hour of calling in (however this does not guarantee a resolution within 1 hour). For clients without a Prepay Ticket, our standard 3 hour response time applies. Typically though, unless we are super busy at the time you call, we can start looking into your support problem almost immediately.
Do I have to pay monthly or can I just call you as needed?
Small Office Essentials is available only as a monthly service plan.
We have found that by maintaining a monthly arrangement we are more able to provide fast and responsive IT support, as well as take a proactive stance toward enabling you and your business to get on with what it does best, rather than worrying about computer issues throughout the day.
Do you accept Credit Cards, Checks, or Cash?
Currently we only accept Credit Cards which are billed for monthly charges at the start of each month. We have found this to be the easiest method for all those involved.
What is Remote Support?
Remote Support is where we are able to connect to your computer and see what you see. We are able to work on your PC as if we were right there with you. This allows us to be quicker and more efficient is solving your IT and computer issues.
What happens when my 5 hour Prepay Ticket runs out?
When a Prepay Ticket runs out of hours, we send an email notification and automatically bill your credit card for another Prepay Ticket in the amount of the previously purchased Prepay Ticket.
How much backup storage do you provide?
5GB of backup storage is provided with the base Small Office Essentials package and additional storage is available at an additional cost if needed.